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C O A S T L Y

C O A S T L YC O A S T L YC O A S T L Y
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C O A S T L Y

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candle care

Trim the Wick

Trim the Wick

Trim the Wick

Keep the wick trimmed to 1/4" - 1/8’’ just above the wax. It is preferrable to use a wick trimmer, but if you don't have one, the next best option is clean nail clippers.

Be Present

Trim the Wick

Trim the Wick

Burn your candle within sight at all times. Keep the candle out of the reach of children and pets. Burn candles in well-ventilated rooms. (Avoid drafts) Burn for at least 2 hours, for a full melt pool, and to avoid tunneling. Don't burn candles for longer than 3 hours at a time to prevent overheating. 

Say Goodbye

Trim the Wick

Say Goodbye

Extinguish the flame by gently blowing it out or with a candle snuffer. Do not use water or any other liquid to extinguish your candle. Use the cork lid to cover your candle, protecting it from dust & debris.

Shipping

Order Processing

Eco-friendly Packaging

Eco-friendly Packaging

We'll have your order processed within 2-4 business days. To ensure the safety of items that are susceptible to the heat, summer orders that include candles or other heat-sensitive products will only be shipped from Monday to Wednesday. During winter, we aim to ship quickly!

Eco-friendly Packaging

Eco-friendly Packaging

Eco-friendly Packaging

We use a variety of certified eco-friendly packaging. Ranging from biodegradable peanuts, compostable cellophane, to recyclable paper products. The majority of the packaging is produced with sustainable and renewable resources.

Domestic Shipping

Domestic Shipping

Domestic Shipping

We ship within the United States. We use the United States Postal Service for all orders. We calculate shipping costs based on the size and weight of the package.

Orders over $75 include free shipping!

Delivery

Domestic Shipping

Domestic Shipping

We provide local (contactless) delivery to Sonoma County, CA postal codes for a small fee. If you live in Sonoma County & don't see this option, please email us at Coastly@bksweeting.com to provide the zip code.

Return and Refund Policy

Please read carefully.


Lost

  • If your order was lost in transit, please contact us at Coastly@bksweeting.com.
  • We will confirm the shipment/delivery details and will direct you to contact the shipping carrier to file a claim with them.


Damages

  • If your product arrives damaged, please email us within 48 hours of delivery at Coastly@bksweeting.com. (Photos are needed to support a damage claim.) 
  • We will advise customers to dispose of the original item or send it back at our expense. We will either process it for a refund or replacement, or forward it to the shipping carrier for a claim, depending on the damage.


Returns

  • Our goal is to offer the most excellent handmade items. If you're unhappy with your purchase for any reason, you can return it up to 3 days after delivery. Please email Coastly@bksweeting.com to start a return. (Exclusion: Bath & Body Products)
  •   To be eligible for a return, your product (s) must be unused and in the same condition that you received it. If the buyer returns the product (s) in a used condition, they will have to bear the loss in value which will be deducted from the refunded amount. Buyer handles return shipping costs. We will deduct the original shipping cost from the refunded amount.

Frequently Asked Questions

Please reach us at Coastly@bksweeting.com if you cannot find an answer to your question.

Readers can enjoy Pearlized (book one) as a standalone novel, but it is part of a series.


We thank you for your patience! Etherealized will be released in Fall 2023.


It depends on the shipping method that you select during checkout. However, generally it can be as fast as 2 to 7 days.


Yes! Gift cards are now available. You can receive it as an e-gift card and quickly print it from the comfort of your own house or send it by email to the recipient. They never expire and the values can range from $10-$200.


Unfortunately, we don't have a physical store. We are striving to add our collections to a local retailer that is in line with our values. When that momentous time arrives, we will surely announce it!


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COASTLY by B. K. Sweeting

Sonoma County, California, United States

Copyright © 2020-2023 B. K. Sweeting - All Rights Reserved.

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